A platform isn't a workflow
The team had bought a real platform — high reputation, real capability, plenty of dashboards. Six months in, the dashboards were unread, the alerts were on mute, and the head of marketing was tracking competitors in a Notion doc on the side.
We didn't argue with the platform's quality. We argued with the consumption pattern. Leadership doesn't want a dashboard. Leadership wants three things to do this week, ranked, with the recommended response. So that's what VIGI ships.
We were paying north of $30,000 a year for a tool with 40 weekly notifications. Our actual decisions were happening in a Notion doc.
What changed in the marketing org
- Monday digest reviewed live in the weekly leadership stand-up
- Each ranked move owns a single action with a deadline
- Quarterly tuning call to recalibrate competitor set + signals
- Permanent archive of every change, attributable to source