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Yuki · AI secretary

We caught 38% of the day's leads after closing time — without hiring a single person.

Multi-location service business·Multi-location service business·Mexico City + Guadalajaraanonymized · BETA partner

Eight storefronts, ten people on phones during business hours, and a known black hole between 7pm and 7am. We deployed Yuki on every channel and watched the after-hours pipeline fill.

+38%

Of all leads recovered

after-hours WhatsApp + voice + email

−92%

Cost per inbound interaction

vs. live answering service

<60s

Median response time

across all channels

Traditional vs. CartiamAI

$16,412 per year, every year.

The standard alternative on the left, our deployment on the right. Same scope, same outcome. The savings figure assumes steady-state operation after onboarding.

The traditional way

Live answering service + part-time receptionist

A US-style live answering service (300 minutes/mo) plus a part-time office receptionist for daytime overflow.

Monthly
$1,550
Setup
$800
Year one
$19,400
Time to value
6 wk
With CartiamAI

Yuki · multi-channel inbound

Yuki on WhatsApp, SMS, voice, email and web — with calendar booking and CRM write-back.

Monthly
$199
Setup
$600
Year one
$2,988
Time to value
3 wk
85% lower year-one cost
Capability
Traditional
With CartiamAI
Yearly cost
$19,400
service + part-time + setup
$2,988
Yuki monthly + setup
Coverage
9–5 + answering svc.
minutes capped per plan
24/7 · all channels
no minute caps
Channels handled
Voice + email
WhatsApp goes unanswered
Voice · WA · SMS · email · web
single brain, six channels
Languages
1–2
depending on staff
EN · ES · PT · FR
regional voices
After-hours leads recovered
~0
they go to voicemail
~38% of total
measured in pilot
CRM write-back
Manual
next morning, if at all
Automatic
structured per channel
Before / after

What changed in production.

  • After-hours leads captured / mo
    Before
    ~12
    After
    ~94
  • Median response time
    Before
    next morning
    After
    <60s
  • Cost per interaction
    Before
    $1.80
    After
    $0.14
  • Languages served
    Before
    ES
    After
    ES · EN · PT

Where the leads were going

Before Yuki, the team had a clean reconciliation problem: they could see 60+ daytime leads converted in their CRM, and they could see traffic spikes on Instagram at 10pm. They couldn't connect the two. Inbound after-hours was simply lost.

Channels in the order they actually mattered

  • WhatsApp Business — 51% of after-hours volume
  • Voice → voicemail with transcribed callback — 28%
  • Email — 14%
  • Instagram DMs — 7%
Our front desk hires were going home at 7pm and so were our leads. Yuki kept booking the next morning's site visits while everyone was asleep.
Sources for the traditional cost estimates

CartiamAI figures reflect our current published pricing. The traditional column uses 2025–2026 industry benchmarks; numbers vary by company size and contract terms.

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